Susan Kezios: one tough cookie

I had the great fortune of meeting Susan Kezios, the president of the American Franchisee Association in 2000.

She was brought to Toronto from their Chicago, U.S. offices to give expert witness testimony to the Ontario legislature Standing Committee on Regulation and Private Bills on March 6, 2000.

As you can see, Susan knows her stuff and is fearless in speaking her truth.

The American Franchisee Association was very important to me establishing the Canadian Alliance of Franchise Operators.

She is, however, not without a well-developed sense of black humour. As an example, this is how she left the 13 or so Canadian politicians and various industry hangers-on after her 45 minute “lively” chat about the state-of-the-union in North American franchising:

The Acting Chair: Thank you for your presentation. Safe trip home.

Ms Kezios: Thank you, especially with all the franchisors out there, right?

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