An Italian economist, Wilfredo Pareto has been attributed to what we know as the “80-20 Rule” in business.
Roughly this rule of thumb states, 80% of the affects come from 20% of the causes:
- 80% of sales from 20% of customers,
- 20% of the population own 80% of the land,
- 20% of groups do 80% of the work, etc.
Within volunteer groups, I would suggest that it is even more uneven.
50% of the Wikipedia edits are made by less than 1% of the users.
My experience in charities supports the idea that “the few carry the many”.
The danger I see in many new franchisee leaders is that they bring or accept too high a participation rate into their work trying to organize a leaderless franchisee network.
- The risk is that they quit when people do not act with the same enthusiasm as is “expected”.
When you add these, I would suggest, unfair expectations with franchisees’ unbelievably high levels of impatience, many perfectly good groups are abandoned before being given a fair chance to take flight.