Franchisee commissioner to be appointed in South Australia

A bright idea from down under.

Small Business Minister Tom Koutsantonis explains about this initiative in this audio interview.


  • franchisees terrified of speaking on the record,
  • how many problems?: “hundreds of complaints”,
  • churning: serial reselling, gouging on supplies,
  • South Australia is largest Australian small business state (+150,000),
  • Commissioner has authority to mediate between franchisee and franchisor, and
  • authority to report to Courts if one party refuses mediation.

News coverage:

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