You’ve had the experience but have you sought the education to process your franchise crisis?

July 16, 2019

Franchise fiascos can be the gateway to your and your descendants protection and prosperity.

I suggest to people and groups an alternate franchise understanding.

Are there 10 worthwhile spouse/clients in the +1,000 CDN Tim Hortons franchisee group?

February 18, 2015

Not likely because of their husband’s pride and material success.

Talent Vonnegut

If anyone can “save” Tim Hortons from the pirates, I can.


  • 10 franchisees/business partners (both partners, self-organized),
  • introductory meeting at one of their homes (with 3 couples plus Les),
  • confidentiality and exclusive agreement,
  • $50,000 each deposited in trust for litigation fund,
  • $5,000 per month per family (pre-authorized withdrawal), and
  • a percentage on the end (vig).

Why I would want to work with any franchisee (ever again in my entire life) is a very, very good question.

“There is no reason why good cannot triumph as often as evil. The triumph of anything is a matter of organization. If there are such things as angels, I hope that they are organized along the lines of the Mafia.”

I am paid to deliver franchise solutions

November 7, 2011

To engineer a more profitable relationship for everyone.

I work from home too

April 26, 2011

I am quite effective doing it for a wide range of clients.

Inground sprinklers. Landscaping lighting. Business consulting. Email Indexing Service (wiki). Speaking. Marketing. Sales. Projects.

Any landscape projects planned this season in the GTA or central ON?

Midhurst, ON 705-737-4635 begin_of_the_skype_highlighting            705-737-4635      end_of_the_skype_highlighting Tel

I’m going to take some time off.

Cheers, Les


Choose knowledge not the rabble

February 27, 2011


It ain’t everything.

But it ain’t nothing either.

If you want, I can show you how to build your own system’s wiki.

[Golden Age Comic Book Stories]

What WikiLeaks is to diplomacy…

January 16, 2011 is to franchising.

Which is related to a custom franchise system-specific wiki.

Now we’re talking.


Colonel Sanders is a greeny, lying son-of-a-bitch

December 24, 2010

The public thinks so ’cause there’s not one proven truthful person working with the  culture jammers.

The KFC franchisor team and franchisee independent association should agree on this:

  • we need to protect our shared asset: the brand

This is why Les Stewart Consulting and friends exists: to provide a credible, pragmatic, independent third party to “work things out”.

Don’t trust me. Why not ask Seth if advisor reputation, industry credibility and a track record of resistance to abusive practices, means anything to the general public.

It’s not needing a thief to catch a thief: It’s just learning smart digital business practices from the kids in the hall and a few of Julian‘s buddies. Otherwise, it’s just put-your-hand-in-front-of-the-cam-corder-at-your-local-KFC YouTube time.


I work for those with a future in franchising

December 14, 2010

The rest will be swept away.

Isn’t a resident 2nd opinion a waste of $ once you lawyer-up?

December 7, 2010

No: actually an independent business consultant is needed during legal action.

It is wise to avoid a franchise lawyer for at least a year (commercial, slander, etc. are fine). Lots of reasons but mostly groups need to mature and build trust before any professional can really help them. Leaders especially need a type of de-programming.

Franchisors understand one thing: power. In 2010, predators understand only actionable legal threats. There are therefore 2 stages: pre-first legal claim and post-first claim.

Pre-first Legal Claim: It takes 1 to 2 years and a one-time investment of $500,000 for a franchisee group to develop a susttainable independent franchisee association.

Only after that investment can you decide whether to sue your franchisor or not. No shortcuts: it takes time, experience and money. Most franchisees have never been in a group before and many choose to free ride on the dues paid by others. Frequently, only 10 to 15% of franchisees pay, while all of the benefits are distributed to 100% of the franchisees.

What happens most times is that the early professionals end up subsidizing the creation and early survival of the group. These are obligations or accounts receivable that consultants like me have accumulated over the years.

First Legal Claim: Once the legal card is played, the dynamics change. It has little to do with the honesty of the attorney: it’s just the way it is when their is such an imbalance of information between client and professional.

Every attorney is a credence good provider: their services are difficult to determine as far as quality and quantity are concerned.

Problem: The risk of low quality or excessive quantity of services is very real. Groups of franchisees are at the mercy of monop0ly legal service providers once the papers are filed (see The Price of Law: How the Market for Lawyers Distorts the Justice System).

The best solution is for the consultant to remain as a resident 2nd opinion during the life of the lawsuit.

What is fair compensation (accumulated A/R and ongoing services, who does what) should be determined in a transparent way before the writ flies. Not only is it fair to pay your obligations, it’ s being a long-term, shrewd businessperson.

Lawsuits should not be about franchisors paying out cents (now) and then clawing back $ (later).

The destruction of the independent franchisee association should not be an option on the table as settlement time happens. Its survival should not be acceptable under any terms.

Career advice from Ray & Carol

October 30, 2010

Dear Carol and Ray,

People are spreading rumours that I am an untrustworthy, obsessed and unbalanced person.

Should I write a book or continue to be black-balled?



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