February 9, 2015
Deference to authority is a very highly selected-for and regarded trait within franchising.
Surviving as a franchisee wires your brain in a certain way.
Over time, especially when you’ve prospered like in Tim Hortons guys have done in 50 years, you’re trained to behave in a certain way.
You’re taught and you accept to learn to be helpless.
March 29, 2010
Senior executives of franchises have a big problem:
They have to rely on their subordinates to “manage” their franchisees.
These middle- and lower-level supervisors can quickly degenerate, self-select or be developed into a cynical prison guard mentality (see Stanford prison experiment).
A publicly-traded company’s market reputation is based on those who act very much like a prison officer screw:
The slang word screw originated in the Victorian era when a prison warder or officer would give a prisoner a pointless task as a punishment.
A well-run Attorneyless Franchisee Network tests and diagnoses all levels of managers.
Some pass the test.